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The Wellbeing Service is an Improving Access to Psychological Therapies Service, part of Hertfordshire Partnership University NHS Foundation Trust. We deliver psychological therapies to those over the age of 16 years, registered with a GP in Hertfordshire

About Us

We offer free, confidential talking therapy and practical support for people experiencing a wide range of very common emotional difficulties such as, anxiety, worry, low mood, depression and stress. We also provide support for carers and people who are struggling with the reality of living with long term physical health conditions. Our service can provide help too if you are experiencing anxiety or low mood during or after pregnancy.

Many of the options that we offer are based on Cognitive Behaviour Therapy (CBT) which is an evidence based psychological therapy. CBT can help make sense of our problems by looking at the way we think, and the way we react to situations. Through our support, you can learn skills and techniques to help manage how you feel, helping you feel better and more in control.

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How we can help

Sill based workshops

Skills Based Workshops

We have a variety of CBT Skills workshops and groups which aim to teach you a range of skills and techniques to help you manage your current difficulties. Facilitated by CBT practitioners, they will help you understand your problems and symptoms , and you will learn how to practice techniques and apply these in your day to day life. Courses include our general 'CBT Skills group workshop', 'Keeping well in Caring', 'CBT Skills for Young Minds', as well as workshops for managing Worry, Depression and Long Term Health Conditions

Computerised CBT

Computerised CBT

The Wellbeing service are pleased to introduce Silvercloud, a flexible online solution to accessing therapy for symptoms of low mood and anxiety, as well as other emotional difficulties. Silvercloud includes a broad range of programmes that can be tailored to suit your personal needs. Silvercloud can be accessed anytime, anyplace, anywhere, whether at home, work or commuting. You will be supported by a practitioner to help you work through the programme step by step, helping you get the best out of your treatment

Individual Support

Individual Support

One to one individual sessions may consist of telephone or face to face appointments with your CBT practitioner. Telephone appointments can be scheduled around work commitments and lunch breaks to enable you to access therapy whilst managing your daily routine. The number and length of sessions you require will depend on the difficulties you are experiencing. Following your initial assessment appointment, your practitioner will be able to guide you as to what to expect

Refer Now

Please click on the area your GP is located to complete a self referral form online

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If you require support in a crisis please contact 0300 777 0707
If you require immediate support please call 111

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What is CBT?

CBT stands for Cognitive Behavioural Therapy. CBT is an evidence based talking therapy, shown to be helpful in treating anxiety and depression, but can be useful for other mental and physical health problems.

'Cognitive' means our thoughts, the way we interpret and think about things. By 'behaviour' we mean the way we act and respond to situations. The aim of CBT is to help you understand overwhelming problems by examining the link between our thoughts, feelings, physical symptoms and behaviour. When feeling stressed, anxious or low in mood, we think more negatively, and can react in unhelpful ways. CBT will help you learn tools and techniques to reduce negative thinking patterns and respond differently, helping you to take control of your symptoms and feel better.

What do you mean by Evidence based treatment?

Cognitive Behaviour Therapy is a treatment which has been extensively researched through clinical studies to show it is an effective treatment for Depression and Anxiety disorders. It is a recommended by the National Institution of Clinical Excellence (NICE). NICE is the independent organisation responsible for providing national health care guidance on the promotion of good health and the prevention and treatment of ill health. This is why CBT has become the preferred form of psychotherapy available on the NHS for Depression and anxiety disorders.

You can find out more about NICE and CBT here:

What happens once you've received my referral?

Shortly after we've received your details, a member of our team will be in touch to book an assessment appointment for you. The assessment is usually completed over the telephone although occasionally you'll be asked to come in & see someone. Following your assessment, your CBT practitioner will talk through the options that are available & work with you to select the most suitable course of treatment.

Is this counselling?

No. CBT is different to counselling because the emphasis is on current problems, rather than focusing on issues from your past. It looks for practical ways to improve your state of mind on a daily basis.

Do I need to see my GP?

No. Your GP will be happy to make a referral for you but if you'd prefer not to wait, you can complete your referral online.

Is it confidential?

Yes. The team takes confidentiality very seriously. We will protect and respect your rights to confidentiality from the moment we receive your referral and throughout any treatment you may have with us. We usually like to inform your GP that you are seeing us; however, this is not compulsory so please make us aware if you would prefer us not to do this. There may be occasions, due to concern about your or others safety, we may need to involve other health professional in your care. Our confidentiality policy will be discussed with you by your wellbeing practitioner at your first appointment.

What do sessions involve?

Whether you are attending our workshops, completing our computerised CBT programme or having individual sessions, you are expected to attend your scheduled appointment to maximise the effectiveness of your treatment. Throughout your course of treatment, you will be expected to complete out of session or homework tasks which are designed to help you practice what you have learnt in your therapy session. As CBT is an active talking therapy, sessions are collaborative so involve equal participation between you and your being worker.

At the beginning of treatment, you will set therapy goals which you will be working towards and continuously review with your worker.

At each session we do require you to complete a short set of questionnaires so that we can monitor your symptoms. These questionnaires also help record your improvement throughout treatment.

How long does it take?

Following your initial assessment an individual treatment plan will be devised depending on your goals for therapy. Your worker will then be able to let you know how long you can expect to receive treatment for.

Can someone else call to make my appointments for me?

This service is confidential & as such we are not able to speak with anyone else about your referral (including booking or cancelling appointments) unless we have your prior consent. If you'd like someone to speak on your behalf, we recommend that you make note on your referral or give us a call so that we can document on your file.

English is not my first language, will I struggle with communication?

Just let us know either when the referral is made or when we contact you to book your appointment & we can arrange for an interpreter to be present for your appointments.

What if it doesn't work for me?

During your initial assessment appointment, your wellbeing worker will help you understand your difficulties and describe how CBT may be able to help you. However, CBT is not always appropriate for everyone. If it is decided that a different form of treatment or support maybe better suited to you, your wellbeing worker will help you find the support you need.

The Wellbeing Service As One